Arena Guide

Bag Policy
If necessary, guests are permitted to bring:
ONE CLEAR BAG that does not exceed 14″w x 14″h x 6″d in size
OR
small clutches/purses/wallets that do not exceed 4.5″x 6.5″ in size

Mask & Vaccination Policy
In compliance with local health authorities,
Climate Pledge Arena will no longer require guests
to wear a mask, provide proof of vaccination or a negative test
to attend games, concerts, or events.
Additional requirements like mask wearing,
proof of vaccination or a negative test is up to the
discretion of the event, and may require additional verification.
Please see each event page for the event’s specific requirements.

Water Bottle Policy
Reusable (non-glass) water bottles are permitted.
Bottles must be no larger than 32 oz and must empty upon entry, including ice.

Prohibited Items
The following items are prohibited for use, possession, display, or
distribution at, on, or within Climate Pledge Arena:
- Professional Cameras, detachable lenses or external flash units, or recording equipment (aside from smartphones) for audio, image, or video recording purposes
- Weapons including guns, firearms, knives of any size, stunguns/tasers, bats or poles
- Martial arts weapons, night sticks, nunchucks, billy clubs, self-defense sprays to include mace & pepper spray
- Noisemaking devices of any kind including whistles, air horns, vuvuzelas, and cow bells
- Laptops and tablets
- Any other item deemed inappropriate or dangerous by
- Climate Pledge Arena and its league affiliates, in their sole discretion
Review the full list of prohibited items in the arena guide below.
Please review the Accessibility Guide for more information on accessible services, programs and policies for our guests with disabilities.
Event Level (LL4) – NE, NW Vomitories
Main Concourse (LL2) – NE, SW, SE Corner
Suite Level (LL1) – Near Section 118
Upper Concourse (1) – Near Section 211
Amazon One is a fast, convenient, contactless way for people to use their palm to enter, identify, and pay. The service is highly secure and uses custom-built algorithms and hardware to create a person’s unique palm signature that simplifies a range of tasks from payment to access.
2. How do I use Amazon One?
Amazon One is very easy to use and takes less than a minute to enroll. Once registered, each time a fan wants to use Amazon One to enter, identify, and pay at one of the four Just Walk Out technology-enabled stores in Climate Pledge Arena, they’ll just hover their palm over the device for about a second or so to enter, and be able to pick what they need in store, and then leave. It’s that simple!
All other animals, pets, and wildlife are prohibited.
Animal relief areas can be accessed by exiting through the East Main Entrance on the Upper Concourse. Please see a Guest Services Representative for exit and re-entry.
If necessary, guests are permitted to bring a bag that fits within the following specifications:
•One clear bag that does not exceed 14”wx14”hx6”d in size
•Small clutches/purses/wallets that do not exceed 4.5”x 6.5” in size
Clear Bags larger than 4.5”x6.5” will be inspected. Guests carrying clear bags or medical or diaper bags are asked to plan accordingly and should allow extra time when arriving at Climate Pledge Arena.
Medical bags and diaper bags are permitted, though we encourage you bring only what is needed. All medical and diaper bags will be searched and examined.
Climate Pledge Arena management may deny entry or use of signs, banners, posters or flags deemed to be unsafe, inappropriate or displayed/used in a way that interferes with the enjoyment of the event by others.
Bicycle lockers are available in the 1st Ave N Garage on a first-come, first-served basis.
Short-term bike parking is available around the plaza, mostly located at the North East corner of the East Plaza. Please note that short-term bike parking will require the use of a personal bike lock.
Video recording devices, audio recording devices, GoPro cameras, monopods, tripods, selfie sticks and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted inside Climate Pledge Arena.
Please note that for some concerts and special events, camera restrictions will vary, and may not be permitted for entry. Please contact Guest Services to inquire about event-specific restrictions.
Guests who bring cash may use our reverse ATM, a cash to card machine to deposit cash in exchange for a VISA card of equal value.
Located at the South East corner of the main concourse by section 04 outside the elevators, guests can load a maximum of $500 to a card. A card cannot be reloaded.
Cards can be used anywhere, including outside of the Arena, where VISA is accepted. Not valid at Just Walk Out locations.
For any issues with your card or the reverse ATM, please visit the nearest Guest Service desk.
There is no minimum age requirement to attend events at Climate Pledge Arena unless otherwise specified. It is the responsibility of the parent/guardian of the minor attending the event to determine if they can attend on their own.
For questions regarding the ticket age requirement or minimum age requirement for a specific show, please call (206) 460-7825.
Visit www.theclimatepledge.com for more information.
For any other event, guests may request captioning by contacting Guest Services at [email protected] at least 10 (ten) days in advance of their ticketed event.
• Guests shall be treated in a respectful, professional, and courteous manner by all arena, team and event staff.
• Guests, athletes, and artists must respect and appreciate each other.
• Guests agree to all search and screening procedures upon entering the arena.
• Guests shall not interfere with the event and/or athletes, coaches, referees, performers, or arena staff.
• Guests shall not push on or strike the glass that surrounds the hockey playing surface, enter the playing court, stand on seats, sit or climb on railings, or obstruct aisles.
• Guests shall not use abusive, offensive or obscene language and gestures.
• Guests may not engage in fighting, taunting, challenging others to fight, throwing objects, or other behavior deemed detrimental to the experience of other guests.
• Guests who choose to consume alcohol must do so in a legal and responsible manner that is consistent with the Climate Pledge Arena Alcohol Policy.
• Guests shall comply with requests from arena staff regarding operational and emergency procedures as well as with all posted signs and placards.
• Guests shall not engage in unauthorized commercial activity while on facility property.
• Guests shall not smoke or use e-cigarettes or vaporizers while on facility property.
• Guests will occupy only the space in their designated seat location and shall present tickets to arena staff upon request.
Violation of the Guest Code of Conduct or any other arena policy, procedure or directive from arena staff may result in ejection from the arena or further consequence. Ejected guests will not be refunded or permitted re-entry into the facility.
By entering Climate Pledge Arena, you consent to your image and likeness being captured and used by Seattle Arena Company LLC and/or the Seattle Kraken, and their respective partners and affiliates. Warning: Events may include the use of strobe lighting, haze, lasers and pyrotechnics.
Thank you and enjoy the event!
Costumes and clothing with offensive material or language, or that appropriates or disrespects another culture, is prohibited at Seattle Kraken and Climate Pledge Arena events.
Climate Pledge Arena will no longer require guests
to wear a mask, provide proof of vaccination or a negative test to attend games, concerts, or events.
Additional requirements like mask wearing, proof of vaccination or a negative test is up to the discretion of the event, and may require additional verification.
Please see each event page for the event’s specific requirements.
For all publicly ticketed events, including NHL Seattle Kraken and WNBA Seattle Storm home games, ticket holders receive a public transit ticket that can be utilized for safe transit to and from the arena while consuming alcohol.
Guests who wish to report concerns, ask for information or for assistance can text us during the event at (206) CPA-HELP or (206) 272-4357 with their location and message.
• All elevators access the Event Level, Suite Level and Main Concourse
• All elevators except for elevator P8 in the Southwest corner access the Upper Concourse
• Guests with tickets to the Space Needle Lounge should use the elevators in the Southeast and Southwest corners of the building, except for elevator P8
• Guests with tickets to the Press Bridge or the Summit should use elevators P5 in the South West corner or elevator P9 in the North West corner of the building
Elevators are also available in the arena garage.
Club, Suite, and Premium ticket holders can use the escalators in the center of the Atrium, which transports guests from the Upper Concourse to the PitchBook Suite Level.
Additional escalators provide access from the PitchBook Suite Level to the WaFd and Symetra Clubs.
Event Level (LL4) – NE, NW Vomitories
Main Concourse (LL2) – NE, SW, SE Corner
Suite Level (LL1) – Near Section 118
Upper Concourse (1) – Near Section 211
Main Concourse (LL2) – NW Corner
Upper Concourse (1) – SW Corner
More information about our concessions offering can be found here: Food & Beverage – Climate Pledge Arena
Camping and the use of tents on the Climate Pledge Arena plaza is prohibited.
Club, Suite, and Premium guests can visit Guest Services on the South side of the PitchBook Suite Level.
Guests can text the following number to anonymously report any questions/concerns to the Guest Services team (206)-CPA-HELP. This number is only monitored during events. Texts during non-event hours will not be checked.
For non-event hours, please call Guest Services 206-752-7200.
What we offer:
• Headphones
• Sensory Bags
• Ear Plugs
• Hygiene Products
• Lost and Found
• Face Masks
• Portable Chargers
• ID Bracelets
• First Aid
• Climate Pledge Arena Postcards
• Arena Maps
• Guest Feedback
• General Questions/Directions
• First Game Certificates
Accessibility Assistance:
• Wheelchair Assistance to and from your seat
• Accessible Seating Relocation
• Assisted Listening Devices
• Storage of wheelchairs/strollers/etc.
• Closed Captioning requests (at least 10 days in advance)
We look forward to assisting you!
We request that guests provide advance notice at least ten (10) business days prior to a scheduled event date. While we will do our best to accommodate requests made with less notice, we cannot guarantee interpreter placement within this time period.
To inquire about a lost item after an event, guests must send all lost and found item details to [email protected].
• Clutches must be 4.5×6.5 or smaller. Bags above this size MUST BE CLEAR and no larger than 14x14x6, 2 pockets maximum
• Professional Cameras, detachable lenses or external flash units, or recording equipment (aside from smartphones) for audio, image, or video recording purposes
• Selfie sticks or telescopic devices, including tripods or camera poles
• Outside Alcohol and Food & Beverage
• Glass containers, cans
• Items intended to create optical distraction or illusion including flags, banners, or signs larger than 24″x36″
• Weapons including guns, firearms, knives of any size, stunguns/tasers, bats or poles
• Martial arts weapons, night sticks, nunchucks, billy clubs, self-defense sprays to include mace & pepper spray
• Explosives including fireworks
• Hazardous items including fuels, torches, chemicals, batteries, or aerosols
• Tools, razor blades, scissors
• Skateboards, Roller Shoes, One Wheels, Segways
• Animals unless a service animal, as defined by the American Disabilities Act
• Sealed packages of any kind
• Noisemaking devices of any kind including whistles, air horns, vuvuzelas, and cow bells
• Drones or other model aircraft
• Frisbees, beach balls, inflatables, or other projectiles
• Laser pointing devices, flash lights
• Laptops and tablets
• Wallet chains, spiked jewelry or spiked apparel items
• Any other item deemed inappropriate or dangerous by Climate Pledge Arena and its league affiliates, in their sole discretion
The Kraken Team Store located inside The Armory At Seattle Center is open daily from 11AM – 6PM, and on Climate Pledge Arena event days is open from 11AM – 8PM. More info here.
Located at the South East corner of the main concourse by section 04 outside the elevators, guests can load a maximum of $500 to a card. A card cannot be reloaded.
Cards can be used anywhere, including outside of the Arena, where VISA is accepted. Not valid at Just Walk Out locations.
For any issues with your card or the reverse ATM, please visit the nearest Guest Service desk.
Visit https://www.nhl.com/kraken/fans/in-game-messages for more information.
Guests may also visit the Sensory Room located on the North East side of the PitchBook Suite Level for guests who may feel overstimulated or overwhelmed at our events.
Book your guided tour today!
Visit our Transportation page to make your plan.
Guests can refill water bottles at water fountains and refill stations located throughout the arena.
Event Level: In each corner by the elevators
Main Concourse: In each corner by the elevators
Suite Level: North East & North West corners, by the restrooms;
South East & South West corners, across from the escalators Upper Concourse: South side near the restrooms; near Sections 116 & 126
Space Needle Lounge: East Corner
Please note that water fountains also offer water bottle refill stations.
A Guest Services Accessibility Assistant will escort guests to their seat, and pre-arrange a pick-up time if they choose to leave before the end of the event.This service is available on a first come, first served basis, and may be requested from any team member at the entry doors. Please note that arena wheelchairs cannot be left with guests during the event. If you require the use of a wheelchair for the duration of the event, please contact Guest Services.