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Bag
Bag Policy

If necessary, PERMITTED bags include:

ONE BAG (clear or other) no larger than 14″ x 14″ x 6″ OR ONE SMALL CLUTCH/PURSE/WALLET no larger than 4″ x 6″ x 1.5″  

ALL BAGS LARGER THAN A CLUTCH (including medical, diaper/parenting, and clear bags) must go through X-ray screening at designated bag lines located at primary entries. All contents must comply with Climate Pledge Arena’s dimension and prohibited items policies.

Water Bottle
Water Bottle Policy

Reusable (non-glass) water bottles are permitted. Bottles must be no larger than 32oz. and must empty upon entry.

For certain events, personal water bottles may not be permitted on the floor.

Prohibited
Prohibited Items

The following are most common prohibited items. Please review our Prohibited Items Full List for further information.

  • Professional cameras
  • Weapons
  • Self-defense sprays, including mace and pepper spray
  • Noisemaking devices
  • Laptops and tablets
  • Laser pointing devices and flashlights
Parking
Parking

Parking is available at every price point for every budget.

Learn more about transportation to Climate Pledge Arena.

A-Z Guide

Accessibility

Climate Pledge Arena is committed to full compliance with the Americans with Disabilities Act (ADA) and providing equal access to an enjoyable event experience for everyone in our community.

Please review the Accessibility Guide for more information on accessible services, programs and policies for our guests with disabilities.

All-Gender Restrooms

All-Gender & Family Restrooms are available near most sets of Men’s and Women’s Restrooms throughout the arena, on each level.

Event Level (LL4) – NE, NW Vomitories
Main Concourse (LL2) – NE, SW, SE Corner
Suite Level (LL1) – Near Section 118
Upper Concourse (1) – Near Section 214 and Section 201

Assistive Listening Devices

Assistive Listening Devices are available and complimentary to guests for all Arena events. Headsets and receivers are available to check out at the Guest Services Desk on the Main Concourse near Section 24.

WaFd Bank ATMs

WaFd Bank ATMs are available on the Main Concourse by Section 11 as well as on the Upper Concourse by the South East elevators.

Bag Policy

For the safety of our guests, and to expedite the entry process, Climate Pledge Arena encourages guests to not bring a bag if possible. 

If necessary, PERMITTED bags include: ONE BAG (clear or other) no larger than 14″ x 14″ x 6″ OR ONE SMALL CLUTCH/PURSE/WALLET no larger than 4″ x 6″ x 1.5″ 

ALL BAGS LARGER THAN A CLUTCH (including medical, diaper/parenting, and clear bags) must go through X-ray screening at designated bag lines located at primary entries. All contents must comply with Climate Pledge Arena’s dimension and prohibited items policies.

SECURITY RESERVES THE RIGHT TO INSPECT ALL BAGS PRIOR TO ENTRY.

Banners + Signs

• Climate Pledge Arena welcomes guests to bring small signs, banners, and posters to show fan support. Signage CANNOT:

• Exceed 24″ x 36″ in size.

• Be affixed to a stick or pole.

• Be commercial in nature.

• Signs cannot be derogatory, insulting, obscene, or culturally disrespectful.

Climate Pledge Arena management may deny entry or use of signs, banners, or posters deemed inappropriate or which interfere with the enjoyment of the event by others.

*Please review the event detail page of the event you are attending for event-specific prohibited items. 

Bicycles

Guests riding bikes to arena events are encouraged to use the many protected bike lanes surrounding the arena.

Bicycle lockers are available in the 1st Ave N Garage on a first-come, first-served basis.

Short-term bike parking is available around the plaza, mostly located at the North East corner of the East Plaza. Please note that short-term bike parking will require the use of a personal bike lock.

Cameras

Small, non-professional cameras with no external flash or detachable lenses are welcome into Climate Pledge Arena for most events.

Video recording devices, audio recording devices, GoPro cameras, action cameras, cameras with a gimbal, monopods, tripods, selfie sticks and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted inside Climate Pledge Arena.

Please note that for some concerts and special events, camera restrictions will vary, and may not be permitted for entry. Please contact Guest Services to inquire about event-specific restrictions.

Camping

Camping and the use of tents on the Climate Pledge Arena plaza is prohibited.

Cashless Payment

Climate Pledge Arena is a cashless facility, featuring JWO (Just Walk Out) technology.

Apple Pay, Google Pay, and all major credit cards are accepted. Guests who bring cash may use our reverse ATM, a cash to card machine to deposit cash in exchange for a VISA card of equal value.

Located at the South East corner of the Main Concourse by Section 04 outside the elevators, guests can load a maximum of $500 to a card. A card cannot be reloaded.

Cards can be used anywhere, including outside of the Arena, where VISA is accepted.

For any issues with your card or the reverse ATM, please visit the nearest Guest Service desk.

Changing Tables

Baby changing tables are available in our All-Gender & Family Restrooms, most Men’s and Women’s restrooms, as well as in the Virginia Mason Nursing Parents Room located on the Southwest corner of the Main Concourse.

We offer two Adult changing tables in our First Aid rooms located on Main Concourse (LL2) – nearest to section 17 and Upper Concourse (1) – nearest to section 211.

Children’s Admission Policy

Children aged 2 and under do not need a ticket to attend events but must share a seat with an accompanying, ticketed adult. Please note that for select events (family shows or those intended for children), this policy may vary.

There is no minimum age requirement to attend events at Climate Pledge Arena unless otherwise specified. It is the responsibility of the parent/guardian of the minor attending the event to determine if they can attend on their own.

For questions regarding the ticket age requirement or minimum age requirement for a specific show, please email guestinfo@climatepledgearena.com.

The Climate Pledge

In 2019, Amazon and Global Optimism announced The Climate Pledge, which calls on signatories to be net zero carbon across their businesses by 2040—a decade ahead of the Paris Agreement.

Visit www.theclimatepledge.com for more information.

Closed Captioning

For every sporting event at Climate Pledge Arena, all integral game information is captioned on the North and South main video boards. Guests may also visit our Guest Services Booth to request a link to access game captions on their personal smart device or a borrowed tablet.

For any other event, guests may request captioning by contacting Guest Services at guestinfo@climatepledgearena.com at least 10 (ten) days in advance of their ticketed event.

Code of Conduct

Climate Pledge Arena (CPA) thanks you for your commitment and adherence to the CPA Code of Conduct, which applies to all individuals on CPA property, whether inside or outside the Arena. All individuals shall:

Behave and be treated in a respectful, professional and courteous manner. Comply with CPA search and screening procedures prior to entry, including CPA’s bag policy. Exit and re-entry into the Arena is not permitted.

Comply with all Arena and event policies, available on this Arena Guide page.

If they choose to consume alcohol, do so in a legal and responsible manner that is consistent with CPA alcohol policy.

Occupy only their designated seat location and present tickets to CPA staff upon request.

Comply with CPA staff instructions regarding operational and emergency procedures and comply with all posted signs and placards.

CPA prohibits:

• Interfering with the event and/or athletes, coaches, referees, performers or CPA staff.

• Pushing on or striking the glass that surrounds the hockey playing surface, entering the playing or performance area (ice, court, stage, etc.), standing on seats, sitting or climbing on railings or obstructing aisles or the view of guests.

• Using abusive, offensive or obscene language and gestures, including, but not limited to, using such language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin.

• Engaging in behavior that is unruly, disruptive, or illegal in nature, including, but not limited to, fighting, taunting, challenging others to fight, throwing objects or other behavior deemed by CPA to be detrimental to the event experience.

• Unauthorized commercial activity.

• Smoking, vaping or use of marijuana or tobacco products, in any form, including electronic cigarettes.

Violation of this Code of Conduct or any other CPA policy, procedure or directive from CPA staff may result in ejection from the Arena and/or further consequence, at CPA’s discretion, including but not limited to, being prohibited from attending future events and referral for arrest and prosecution. Ejected persons will not be refunded or permitted re-entry.

In case of emergency or if anyone is interfering with your enjoyment of a CPA event, please contact the nearest staff member for assistance. During events, you may text (206) CPA-HELP to make an anonymous report. This number is only monitored during events. Texts during non-event hours will not be checked. During non-event hours, please call Guest Services at (206) 752-7200.

By entering CPA, you consent to your image and likeness being captured and used by Seattle Arena Company, LLC and/or Seattle Hockey Partners LLC, and their respective affiliates and designees.

Warning: Events may include the use of strobe lighting, haze, lasers and/or pyrotechnics.

Compliments, Comments + Suggestions

Guests of Climate Pledge Arena are encouraged to share their feedback by emailing guestinfo@climatepledgearena.com. We look forward to hearing from you!

Contact

If you have a specific question, feel free to give us a call at 206-752-7200 or email us at guestinfo@climatepledgearena.com and someone will get back to you shortly.

Costumes, Masks & Face Paint

Costumes, masks, and face paint are permitted with restrictions. All costume elements must comply with Arena Prohibited Items and conduct policies.

• Masks or full-face coverings must be removed during security screening or upon request by arena staff.

• Masks or full-face coverings must also be removed when purchasing alcohol for identification verification.

Costumes and clothing with offensive material or language, or that appropriates or disrespects another culture, is prohibited at Seattle Kraken and Climate Pledge Arena events.

Designated Driver Program

Climate Pledge Arena recognizes responsible alcohol consumption at events and offers a Safe Ride Program. Visit our Guest Services Desks or speak to a Guest Services Representative to learn more.

For all publicly ticketed events, including NHL Seattle Kraken and WNBA Seattle Storm home games, ticket holders receive a public transit ticket that can be utilized for safe transit to and from the arena while consuming alcohol.

Guests who wish to report concerns, ask for information or for assistance can text us during the event at 206-CPA-HELP or 206-272-4357 with their location and message.

Door Times

Door times for Climate Pledge Arena will vary by event. For Seattle Kraken games, all doors will open 90 minutes prior to puck drop. For Seattle Storm games, all doors will open 60 minutes prior to tipoff.

Dress Code

Climate Pledge Arena is committed to providing a safe, welcoming, and inclusive environment for all guests. Our dress code supports safety, comfort, and a positive experience for everyone attending events.

Required Attire

• Shirts and shoes must be worn at all times.

Prohibited Attire

• Clothing, costumes, or body art displaying offensive, discriminatory, or hateful language or imagery.

• Attire that appropriates or disrespects another culture.

• Items promoting violence or illegal activity.

• Chains of any kind (including wallet chains), spiked jewelry, or spiked apparel items, regardless of whether it is part of your outfit or on your person.

• Clothing that significantly obstructs the view or enjoyment of other guests.

Costumes, Masks, Face PaintCostumes, masks, and face paint are permitted with restrictions. All costume elements must comply with Arena Prohibited Items and conduct policies.

• Masks or full-face coverings must be removed during security screening or upon request by arena staff.

• Masks or full-face coverings must also be removed when purchasing alcohol for identification verification.

Please review the Costumes, Masks & Face Paint section for more information.

Dressing for the EventFor ice events such as hockey, guests are encouraged to wear warmer layers, as seating areas may feel cooler due to the ice surface. Building temperatures may fluctuate depending on the event and season.

Climate Pledge Arena reserves the right to deny entry or require modification of attire that is deemed inappropriate, unsafe, or disruptive to other guests.

*Please review the event detail page of the event you are attending for event-specific prohibited items. 

Elevators

Climate Pledge Arena has ten (10) elevators available to ticket holders and guests with disabilities.

• All elevators access the Event Level, Suite Level and Main Concourse
• All elevators except for elevator P8 in the Southwest corner access the Upper Concourse
• Guests with tickets to the Space Needle Lounge should use the elevators in the Southeast and Southwest corners of the building, except for elevator P8
• Guests with tickets to the Press Bridge or the Summit should use elevators P5 in the South West corner or elevator P9 in the North West corner of the building

Elevators are also available in the arena garage.

Emergencies + Evacuations

Climate Pledge Arena strives to create a safe and enjoyable environment for all guests attending our events by working with the Seattle Fire Department, Seattle Police Department and other professional agencies to develop effective emergency plans and procedures. In the event of an emergency, please follow the instructions of arena team members who have been trained to guide guests to safety.

Escalators

There are four (4) escalators available in the Alaska Airlines Atrium. The escalators on the East and West are express escalators for transporting guests from the Upper Concourse to the Main Concourse.

Club, Suite, and Premium ticket holders can use the escalators in the center of the Atrium, which transports guests from the Upper Concourse to the PitchBook Suite Level.

Additional escalators provide access from the PitchBook Suite Level to the WaFd and Symetra Clubs.

Family Restrooms

All-Gender & Family Restrooms are available near most sets of Men’s and Women’s Restrooms throughout the arena, on each level.

Event Level (LL4) – NE, NW Vomitories
Main Concourse (LL2) – NE, SW, SE Corner
Suite Level (LL1) – Near Section 118
Upper Concourse (1) – Near Section 211

First Aid

First Aid rooms are available on the Main and Upper Concourses. In the event of a medical emergency, please contact a Guest Services or Security team member for assistance. Trained Emergency Medical Technicians (EMTs) are available on site and can respond to any location in the arena.

Main Concourse (LL2) – NW Corner
Upper Concourse (1) – SW Corner

Food + Beverage

The Climate Collective (the food and beverage program at Climate Pledge Arena) will inspire guests and create long-lasting memories, just as Seattle food has done for its residents and visitors for decades. The Climate Collective will build upon cherished relationships with our Pacific Northwest neighbors, fishmongers, butchers and farmers to build carefully curated menus that strip away the perception of traditional arena fare. At the Climate Collective, we believe food should be genuine, delicious, innovative, and invite all guests to a seat at the table under our roof.

Learn more about Food + Beverage at Climate Pledge Arena.

General Admission

• Guests with General Admission floor tickets are allowed to begin lining up at American Express Hall Entry 4 located on the West Plaza NO EARLIER THAN 8:00 AM on the day of the show.

• American Express Hall Entry 3 is available for guests with accessibility needs.

• Numbered wristbands are honored depending on the specific event – please check the show specific FAQ page for the most up to date information.

• For events that do not have a numbering system in place: Saving a place in line for guests who do not originally arrive with your party, run the risk of the additional guests being asked to join the back of the line. Climate Pledge Arena is not held responsible for monitoring line control outside of safety compliancy.

• All guests are expected to abide by the Climate Pledge Arena Code of Conduct when on Climate Pledge Arena property.

• Please keep in mind: Climate Pledge Arena is not responsible for any personal belongings left on the plaza after doors open. Any chairs, blankets, or items left on the plaza after guests enter will be cleared and not held for pick-up.

Guest Services

Guest Services is available on the Main Concourse near Section 24, and in the Alaska Airlines Atrium on the Upper Concourse by the stairs and escalators on the West side.

Club, Suite, and Premium guests can visit the Hospitality Desk on the South side of the PitchBook Suite Level.

Guests can text the following number to anonymously report any questions/concerns to the Guest Services team 206-CPA-HELP. This number is only monitored during events. Texts during non-event hours will not be checked.

For non-event hours, please call Guest Services 206-752-7200.

What we offer:
• Arena Maps
• Climate Pledge Arena Postcards
• Ear Plugs
• Face Masks
• First Aid
• First Game Certificates
• General Questions/Directions
• Guest Feedback
• Headphones
• ID Bracelets
• Lost and Found
• Menstrual Products
• Sensory Bags

Accessibility Assistance:
• Accessible Seating Relocation
• Assisted Listening Devices
• Closed Captioning requests (at least 10 days in advance)
• Storage of wheelchairs/strollers/etc.
• Wheelchair Assistance to and from your seat

We look forward to assisting you!

Interpreting Services

We request that guests provide advance notice at least ten (10) business days prior to a scheduled event date. While we will do our best to accommodate requests made with less notice, we cannot guarantee interpretation services within this time period.

Guests may request an American Sign Language interpreter by contacting the Guest Services Department at guestinfo@climatepledgearena.com.

JWO – Just Walk Out

At Climate Pledge Arena, to enter one of the four Just Walk Out-enabled stores, fans can insert their credit card at the location’s entry gates to shop. As they shop, Just Walk Out technology determines what they take from or return to the shelves, and the credit card they inserted will be charged for items they took after they leave the store.

For details about what personal information Amazon collects and how we use it to provide Amazon’s Just Walk Out technology services to you, visit www.amazon.com/privacy.

Lost + Found

During an event, guests can report lost items or turn in found items to our Guest Services desk locations on the Main Concourse near Section 24 or on the Upper Concourse in the SW corner of the Alaska Airlines Atrium.

To inquire about a lost item after an event, guests must send all lost and found item details to lostandfound@climatepledgearena.com.

Nursing Parents

Those who require a more private location in which to feed or pump may use the Virginia Mason Nursing Parents Room, located on the South West side of the Main Concourse, OR the Mamava Nursing Pod located on the North East side of the Main Concourse near Guest Services.

Parking

Parking is available at every price point for every budget.

Learn more about transportation to Climate Pledge Arena.

Permitted Items

*Please review the details page of the event you are attending for event-specific prohibited items. Event detail pages can be found HERE.

• Bag Policy: Clutches must be 4″w x 6″h x 1.5″d or smaller. Bags above this size can be no larger than 14″w x 14″h x 6″d, 2 pockets maximum. Exceptions are made for medically necessary items and diaper/parenting bags. All bags must go through X-ray. Please see our listed bag policy for more information.

• Binoculars: Binocular cases must be no larger than 4″w x 6″h x 1.5″d.

• Blankets or seating cushions are permitted, but must go through X-ray screening.

• Booster seats

• E-reader devices

• Portable phone chargers are allowed in for phone use.

• Sign Policy: Signs no larger than 24″x 36″ – For events that allow signs, signs must be handheld, holdable by one person, and may not obstruct the view of other guests.  Poles, sticks, or any apparatus to display signs are prohibited, and there may not be any items attached to the sign. Find more information on the Banners + Signs page.

• Strollers: If a stroller is unable to fit collapsed under your seat it must be checked in at a Guest Services Information Desk.

Prohibited Items Full List

*Please review the event detail page of the event you are attending for event-specific prohibited items.

The following items are prohibited for use, possession, display, or distribution at, on, or within Climate Pledge Arena:

• Animals unless a service animal, as defined by the American Disabilities Act.

• Bags, packs, and luggage that are not in compliance with the Bag Policy.

• Cameras: Professional cameras, detachable lenses or external flash units, or recording equipment (aside from smartphones) for audio, image, or video recording purposes; including GoPro and action cameras.

Please review the Cameras section for more information.

• Chains of any kind (including wallet chains), spiked jewelry, or spiked apparel items, regardless of whether it is part of your outfit or on your person.

• Containers outside of our water bottle policy, including glass containers, cans, water bladders etc.

• Drones or other model aircrafts.

• Explosives, including fireworks.

• Frisbees, beach balls, inflatables, balloons or other projectiles.

• Giveaway items that do not fit within our permitted items policy will be prohibited at future events.

• Glass bottles or cans of any kind, shape, or size, regardless if empty or full.

• Hazardous items including fuels, torches, chemicals, batteries used to power prohibited items, or aerosols.

• Laptops and tablets.

• Laser pointing devices, flashlights, or similar devices.

• Noisemaking devices of any kind including whistles, air horns, vuvuzelas, and cowbells.

• Outside alcohol, food, and beverage.

• Sealed packages of any kind.

• Selfie sticks or telescopic devices, including tripods or camera poles.

• Skateboards, Roller Shoes, One Wheels, Segways, and helmets.

• Tools, razor blades, scissors, knitting needles or other sewing/knitting equipment.

• Weapons: Including but not limited to actual, toy, or replica:
1. Guns, firearms, firearm components/parts, ammunition and/or gun powder.
2. Knives of any size, brass knuckles, black jacks, or kubatons.
3. Martial arts weapons, night sticks, nunchucks, billy clubs, bats, stunguns/tasers, self-defense sprays, mace, pepper spray, sticks, or poles.

Any other item deemed inappropriate or dangerous by Climate Pledge Arena and its league affiliates, in their sole discretion.

You will be asked to return any prohibited items to your car. Or it can be surrendered at the doors.

Puck-in-Play Policy

For the safety of all guests, while the puck is in play during Seattle Kraken games, guests are asked to remain at the top of the aisle until play has stopped, and it is safe for them to proceed to their ticketed seat location. The Guest Services Representative will notify guests when the puck in play policy is in effect.

Re-Entry

Exit and re-entry is not permitted at Climate Pledge Arena.

Restrooms

Restrooms can be found on each level of the arena. All-Gender & Family Restrooms are available on the Event Level, Main Concourse, Upper Concourse, and in the Space Needle Lounge. All restrooms are accessible and have changing tables.

Retail

The Lair Team Store located inside the arena on the Main Concourse is only open on Kraken game days starting when doors to the arena open. Game calendar HERE.

The Kraken Team Store located inside The Armory At Seattle Center is open daily from 11AM – 6PM, and on Climate Pledge Arena event days is open from 11AM – 8PM. More info HERE.

Reverse ATM

Climate Pledge Arena is a cashless facility. Guests who bring cash may use our reverse ATM, a cash to card machine to deposit cash in exchange for a VISA card of equal value.

Located at the South East corner of the Main Concourse by Section 04 outside the elevators, guests can load a maximum of $500 to a card. A card cannot be reloaded.

Cards can be used anywhere, including outside of the Arena, where VISA is accepted.

For any issues with your card or the reverse ATM, please visit the nearest Guest Service desk.

Find locations on an Arena Map HERE.

Scoreboard Messages

Seattle Kraken fans can celebrate life’s incredible moments at a Seattle Kraken home game with a special greeting on the main scoreboard at Climate Pledge Arena.

Learn more about In-Game Messages.

Seat Size

Seats at Climate Pledge Arena vary in size, however, most will be approximately between 18″ – 22″.

Security Screening

For the safety and security of all, guests are subject to security screening procedures that may include visual, metal detection, and x-ray bag screening, before attending an event.  Guests must comply with security and arena staff instructions.

Climate Pledge Arena has installed an Evolv Express® security scanning system at all main entrances. Express uses advanced sensor technology to pinpoint and distinguish a wide variety of potential threats from many common everyday items, such as phones and keys that are in use.

Walk through the screening area at your natural pace – you no longer need to remove personal items from your pockets unless directed otherwise – and then proceed to ticket scanning. In some cases, additional screening may be necessary, so please follow the instructions of arena staff. The bag policy and prohibited items list remain in effect.

The Evolv Express security screening system meets several international safety certifications. The system uses extremely low frequency (ELF) radio waves which are compliant for safe operation with the general public. For more information on health and safety of the Evolv Express security system, please visit Evolve.com.
Sensory Kits + Accommodations

Complimentary sensory bags containing fidget tools and noise-cancelling headphones, feeling thermometer cards and identification cards that allow arena team members to recognize that the individual has a sensory need, are available for checkout at all Guest Services desk locations.

Guests may also visit the Sensory Room located on the North East side of the PitchBook Suite Level for guests who may feel overstimulated or overwhelmed at our events.

Watch our Sensory Accommodations at Climate Pledge Arena video for more information.

Service Animals

Trained service animals as defined by the Americans with Disabilities Act (ADA) are welcome at Climate Pledge Arena. Service animals must remain on a leash or in a harness at all times, unless special circumstances exist, and are required to rest in the seating area of the guest with the disability, rather than the aisle.

Animal relief areas can be accessed by exiting through the Alaska Airlines Entry 8 on the Upper Concourse. Please see a Guest Services Representative for exit and re-entry.

Smoking Policy

Climate Pledge Arena is a smoke-free venue. Smoking is not permitted in the arena at any time. Additionally, electronic smoking devices are not permitted to be used on premises.

Standing Policy

Guests are encouraged to stand and cheer on the team or artist during exciting moments and play. However, we ask that you are courteous to everyone around you and do not block the view of other guests. Standing on seats or in aisles is not permitted at any time.

Strollers

Guests are welcome to bring strollers into Climate Pledge Arena. Strollers too large to fit under a seat can be stored at the Guest Services desk on the Main Concourse. Strollers should not be left unattended in aisles or other public spaces.

Sustainability

Our goal is to be the most progressive, responsible, and sustainable arena in the world.

Learn more about our sustainability efforts.

Ticket Terms + Conditions

Ticket purchases and admission to Climate Pledge Arena are subject to and governed by Climate Pledge Arena’s Ticket Terms and Conditions.

Tickets + Box Office

Tickets for Climate Pledge Arena events can be purchased at Ticketmaster.com.

We cannot verify the legitimacy of tickets purchased through any other site and strongly advise fans to only purchase their tickets through Ticketmaster. All ticket sales are final, there are no refunds, upgrades or exchanges unless otherwise noted for a specific event.

The Ticketmaster Box Office opens 3 hours prior to event start time and is closed on non-event days.

All online ticketing fees and taxes are applied to tickets purchased at the Box Office.

Tours

Learn how the most sustainable arena in the world operates and brings the best in entertainment to life while exploring areas of the arena not typically open to the public, like team locker rooms, star dressing rooms, and the owner’s suite located at center ice.

Book your guided tour today!

Transportation

Climate Pledge Arena is accessible with many different modes of transportation. Guests are encouraged to take public transportation, which includes bus, Light Rail, and the Seattle Center Monorail.

Visit our Transportation page to make your plan.

Umbrellas

Umbrellas are allowed inside the arena, but must be collapsible and can fit under your seat.

Vending + Solicitation

The distribution of banners, booklets, business cards, circulars, commercial advertising, flyers, pamphlets, posters, stickers or any other written, printed and/or painted materials is prohibited on Climate Pledge Arena premises without the explicit written permission of the event promoter, the Seattle Kraken, or Climate Pledge Arena Management. This includes the solicitation for donations to charities, teams or clubs, and sale or peddling of any product/food/drink.

Water Bottles

Reusable (non-glass) water bottles are permitted. Bottles cannot be larger than 32oz and empty upon entry.

Guests can refill water bottles at water fountains and refill stations located throughout the arena.

For certain events, personal water bottles are not permitted on the floor.

*Please review the event detail page of the event you are attending for event-specific prohibited items. 

Water Fountains

Water fountains are available throughout Climate Pledge Arena in the following locations:

Event Level: In each corner by the elevators
Main Concourse: In each corner by the elevators
Suite Level: North East & North West corners, by the restrooms;
South East & South West corners, across from the escalators Upper Concourse: South side near the restrooms; near Sections 116 & 126
Space Needle Lounge: East Corner

Please note that water fountains also offer water bottle refill stations.

Wheelchair Assistance

Guests who require additional assistance because of a limitation in mobility can request a wheelchair transport from the entry doors to the Arena to their seating location.

A Guest Services Accessibility Assistant will escort guests to their seat, and pre-arrange a pick-up time if they choose to leave before the end of the event. This service is available on a first come, first served basis, and may be requested from any team member at the entry doors.

Please note that arena wheelchairs cannot be left with guests during the event. This service is unable to stop at merchandise, restrooms, or concessions. If you require the use of a wheelchair for the duration of the event, we recommend bringing your own device.

If you have any additional questions, please email our Guest Experience team at guestinfo@climatepledgearena.com.

WiFi

Climate Pledge Arena offers free WiFi.

Do you want to know when tickets drop?

Sign up for our mailing list and stay in the loop.

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