Arena Guide

Bag Policy

If necessary, guests are permitted to bring:
ONE CLEAR BAG that does not exceed 14″w x 14″h x 6″d in size 
OR
small clutches/purses/wallets that do not exceed 4″w x 6″h x 1.5″d in size

Water Bottle Policy

Reusable (non-glass) water bottles are permitted. 
Bottles must be no larger than 32 oz and must empty upon entry, including ice.

Prohibited Items

The following items are prohibited for use, possession, display, or
distribution at, on, or within Climate Pledge Arena:

  • Professional Cameras, detachable lenses or external flash units, or recording equipment (aside from smartphones) for audio, image, or video recording purposes
  • Weapons including guns, firearms, knives of any size, stunguns/tasers, bats or poles
  • Martial arts weapons, night sticks, nunchucks, billy clubs, self-defense sprays to include mace & pepper spray
  • Noisemaking devices of any kind including whistles, air horns, vuvuzelas, and cow bells
  • Laptops and tablets
  • Poster tubes
  • Any other item deemed inappropriate or dangerous by Climate Pledge Arena and its league affiliates, in their sole discretion

Review the full list of prohibited items in the arena guide below.

Climate Pledge Arena is committed to full compliance with the Americans with Disabilities Act (ADA) and providing equal access to an enjoyable event experience for everyone in our community.

Please review the Accessibility Guide for more information on accessible services, programs and policies for our guests with disabilities.
All-Gender & Family Restrooms are available near most sets of Men’s and Women’s Restrooms throughout the arena, on each level.

Event Level (LL4) – NE, NW Vomitories
Main Concourse (LL2) – NE, SW, SE Corner
Suite Level (LL1) – Near Section 118
Upper Concourse (1) – Near Section 211
1. What is Amazon One?
Amazon One is a fast, convenient, contactless way for people to use their palm to enter, identify, and pay. The service is highly secure and uses custom-built algorithms and hardware to create a person’s unique palm signature that simplifies a range of tasks from payment to access.

2. How do I use Amazon One?
Amazon One is very easy to use and takes less than a minute to enroll. Once registered, each time a fan wants to use Amazon One to enter, identify, and pay at one of the four Just Walk Out technology-enabled stores in Climate Pledge Arena, they’ll just hover their palm over the device for about a second or so to enter, and be able to pick what they need in store, and then leave. It’s that simple!
Trained service animals as defined by the Americans with Disabilities Act (ADA) are welcome at Climate Pledge Arena. Service animals must remain on a leash or in a harness at all times, unless special circumstances exist, and are required to rest in the seating area of the guest with the disability, rather than the aisle.

All other animals, pets, and wildlife are prohibited.

Animal relief areas can be accessed by exiting through the East Main Entrance on the Upper Concourse. Please see a Guest Services Representative for exit and re-entry.
Assistive Listening Devices are available and complimentary to guests for all Arena events. Headsets and receivers are available to check out at the Guest Services Desk on the Main Concourse near Section 24.
WaFd Bank ATMs are available on the Main Concourse by Section 11 as well as on the Upper Concourse by the South East elevators.
For the health and safety of all guests, and to expedite the entry process, Climate Pledge Arena requests that guests do not bring a bag to the arena.

If necessary, guests are permitted to bring a bag that fits within the following specifications: 
•One clear bag that does not exceed 14″w x 14″h x 6″d in size 
•Small clutches/purses/wallets that do not exceed 4″w x 6″h x 1.5″d in size

Clear Bags larger than 4″w x 6″h x 1.5″d will be inspected. Guests carrying clear bags or medical or diaper bags are asked to plan accordingly and should allow extra time when arriving at Climate Pledge Arena. 

Medical bags and diaper bags are permitted, though we encourage you bring only what is needed. All medical and diaper bags will be searched and examined.
Unless otherwise noted for a specific event, Climate Pledge Arena welcomes guests to bring small signs, banners, posters and flags to show fan support during events. Signage cannot exceed 24″” x 36″” in size, be affixed to a stick or pole, or be commercial in nature.

Climate Pledge Arena management may deny entry or use of signs, banners, posters or flags deemed to be unsafe, inappropriate or displayed/used in a way that interferes with the enjoyment of the event by others.

All size of signs are subject to change based on tour approval.
Guests riding bikes to arena events are encouraged to use the many protected bike lanes surrounding the arena.

Bicycle lockers are available in the 1st Ave N Garage on a first-come, first-served basis.

Short-term bike parking is available around the plaza, mostly located at the North East corner of the East Plaza. Please note that short-term bike parking will require the use of a personal bike lock.
Small, non-professional cameras with no external flash or detachable lenses are welcome into Climate Pledge Arena for most events.

Video recording devices, audio recording devices, GoPro cameras, monopods, tripods, selfie sticks and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted inside Climate Pledge Arena.

Please note that for some concerts and special events, camera restrictions will vary, and may not be permitted for entry. Please contact Guest Services to inquire about event-specific restrictions.
Camping and the use of tents on the Climate Pledge Arena plaza is prohibited.
Climate Pledge Arena is a cashless facility, featuring Amazon One and JWO (Just Walk Out) technology. Apple Pay, Google Pay, and all major credit cards are accepted.

Guests who bring cash may use our reverse ATM, a cash to card machine to deposit cash in exchange for a VISA card of equal value.

Located at the South East corner of the main concourse by section 04 outside the elevators, guests can load a maximum of $500 to a card. A card cannot be reloaded.

Cards can be used anywhere, including outside of the Arena, where VISA is accepted. Not valid at Just Walk Out locations.

For any issues with your card or the reverse ATM, please visit the nearest Guest Service desk.
Baby changing tables are available in all Men’s and Women’s restrooms, All-Gender & Family Restrooms, as well as in the Virginia Mason Nursing Parents Room located on the South West corner of the Main Concourse.
Children aged 2 and under do not need a ticket to attend events but must share a seat with an accompanying, ticketed adult. Please note that for select events (family shows or those intended for children), this policy may vary.

There is no minimum age requirement to attend events at Climate Pledge Arena unless otherwise specified. It is the responsibility of the parent/guardian of the minor attending the event to determine if they can attend on their own.

For questions regarding the ticket age requirement or minimum age requirement for a specific show, please call (206) 460-7825.
In 2019, Amazon and Global Optimism announced The Climate Pledge, which calls on signatories to be net zero carbon across their businesses by 2040—a decade ahead of the Paris Agreement.

Visit www.theclimatepledge.com for more information.
For Seattle Kraken games, all integral game information is captioned on the north and south main video boards. Guests may also visit our Guest Services Booth to request a link to access game captions on their personal smart device or a borrowed tablet. 
 
For any other event, guests may request captioning by contacting Guest Services at [email protected] at least 10 (ten) days in advance of their ticketed event.
Climate Pledge Arena (CPA) thanks you for your commitment and adherence to the CPA Code of Conduct, which applies to all individuals on CPA property, whether inside or outside the Arena. All individuals shall: 

Behave and be treated in a respectful, professional and courteous manner. Comply with CPA search and screening procedures prior to entry, including CPA’s bag policy. Exit and re-entry into the Arena is not permitted. 

Comply with all Arena and event policies, available at https://climatepledgearena.com/arena-guide/. 

If they choose to consume alcohol, do so in a legal and responsible manner that is consistent with CPA alcohol policy. 

Occupy only their designated seat location and present tickets to CPA staff upon request. 

Comply with CPA staff instructions regarding operational and emergency procedures and comply with all posted signs and placards. 

CPA prohibits: 
• Interfering with the event and/or athletes, coaches, referees, performers or CPA staff. 

• Pushing on or striking the glass that surrounds the hockey playing surface, entering the playing or performance area (ice, court, stage, etc.), standing on seats, sitting or climbing on railings or obstructing aisles or the view of guests. 

• Using abusive, offensive or obscene language and gestures, including, but not limited to, using such language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin. 

• Engaging in behavior that is unruly, disruptive, or illegal in nature, including, but not limited to, fighting, taunting, challenging others to fight, throwing objects or other behavior deemed by CPA to be detrimental to the event experience. 

• Unauthorized commercial activity. 

• Smoking, vaping or use of marijuana or tobacco products, in any form, including electronic cigarettes. 

Violation of this Code of Conduct or any other CPA policy, procedure or directive from CPA staff may result in ejection from the Arena and/or further consequence, at CPA’s discretion, including but not limited to, being prohibited from attending future events and referral for arrest and prosecution. Ejected persons will not be refunded or permitted re-entry. 

In case of emergency or if anyone is interfering with your enjoyment of a CPA event, please contact the nearest staff member for assistance. During events, you may text (206) CPA-HELP to make an anonymous report. This number is only monitored during events. Texts during non-event hours will not be checked. During non-event hours, please call Guest Services at (206) 752-7200. 

By entering CPA, you consent to your image and likeness being captured and used by Seattle Arena Company, LLC and/or Seattle Hockey Partners LLC, and their respective affiliates and designees. 

Warning: Events may include the use of strobe lighting, haze, lasers and/or pyrotechnics.
Guests of Climate Pledge Arena are encouraged to share their feedback by emailing [email protected]. We look forward to hearing from you!
Climate Pledge Arena permits guests to wear costume masks, face paint and costumes. Costume masks must be removed for security screening, alcohol service, and when asked to do so by arena staff and management. 

Costumes and clothing with offensive material or language, or that appropriates or disrespects another culture, is prohibited at Seattle Kraken and Climate Pledge Arena events.
Climate Pledge Arena recognizes responsible alcohol consumption at events and offers a Safe Ride Program. Visit our Guest Services Desks or speak to a Guest Services Representative to learn more.

For all publicly ticketed events, including NHL Seattle Kraken and WNBA Seattle Storm home games, ticket holders receive a public transit ticket that can be utilized for safe transit to and from the arena while consuming alcohol.

Guests who wish to report concerns, ask for information or for assistance can text us during the event at (206) CPA-HELP or (206) 272-4357 with their location and message.
Door times for Climate Pledge Arena will vary by event. For Seattle Kraken games, all doors will open 90 minutes prior to puck drop. For Seattle Storm games, all doors will open 60 minutes prior to tipoff.
Climate Pledge Arena has ten (10) elevators available to ticket holders and guests with disabilities.

• All elevators access the Event Level, Suite Level and Main Concourse
• All elevators except for elevator P8 in the Southwest corner access the Upper Concourse
• Guests with tickets to the Space Needle Lounge should use the elevators in the Southeast and Southwest corners of the building, except for elevator P8
• Guests with tickets to the Press Bridge or the Summit should use elevators P5 in the South West corner or elevator P9 in the North West corner of the building

Elevators are also available in the arena garage.
Climate Pledge Arena strives to create a safe and enjoyable environment for all guests attending our events by working with the Seattle Fire Department, Seattle Police Department and other professional agencies to develop effective emergency plans and procedures. In the event of an emergency, please follow the instructions of arena team members who have been trained to guide guests to safety.
There are four (4) escalators available in the Alaska Airlines Atrium. The escalators on the East and West are express escalators for transporting guests from the Upper Concourse to the Main Concourse.

Club, Suite, and Premium ticket holders can use the escalators in the center of the Atrium, which transports guests from the Upper Concourse to the PitchBook Suite Level.

Additional escalators provide access from the PitchBook Suite Level to the WaFd and Symetra Clubs.
All-Gender & Family Restrooms are available near most sets of Men’s and Women’s Restrooms throughout the arena, on each level.

Event Level (LL4) – NE, NW Vomitories
Main Concourse (LL2) – NE, SW, SE Corner
Suite Level (LL1) – Near Section 118
Upper Concourse (1) – Near Section 211
First Aid rooms are available on the Main and Upper Concourses. In the event of a medical emergency, please contact a Guest Services or Security team member for assistance. Trained Emergency Medical Technicians (EMTs) are available on site and can respond to any location in the arena.

Main Concourse (LL2) – NW Corner
Upper Concourse (1) – SW Corner
The Climate Collective (the food and beverage program at Climate Pledge Arena) will inspire guests and create long-lasting memories, just as Seattle food has done for its residents and visitors for decades. The Climate Collective will build upon cherished relationships with our Pacific Northwest neighbors, fishmongers, butchers and farmers to build carefully curated menus that strip away the perception of traditional arena fare. At the Climate Collective, we believe food should be genuine, delicious, innovative, and invite all guests to a seat at the table under our roof.

More information about our concessions offering can be found here: Food & Beverage – Climate Pledge Arena
• Guests with General Admission floor tickets are allowed to begin lining up at AMEX Hall Entry 4 located on the West Plaza NO EARLIER THAN 12PM on the day of the show. 

• AMEX Hall Entry 3 is available for guests with accessibility needs. 

• Numbered wristbands are honored depending on the specific event – please check the show specific FAQ page for the most up to date information. 

• For events that do not have a numbering system in place: Saving a place in line for guests who do not originally arrive with your party, run the risk of the additional guests being asked to join the back of the line. Climate Pledge Arena is not held responsible for monitoring line control outside of safety compliancy.  

• All guests are expected to abide by the Climate Pledge Arena Code of Conduct when on Climate Pledge Arena property. 

• Please keep in mind: Climate Pledge Arena is not responsible for any personal belongings left on the plaza after doors open. Any chairs, blankets, or items left on the plaza after guests enter will be cleared and not held for pick-up.
Guest Services is available on the Main Concourse near Section 24, and in the Alaska Airlines Atrium on the Upper Concourse by the stairs and escalators on the West side.

Club, Suite, and Premium guests can visit Guest Services on the South side of the PitchBook Suite Level.

Guests can text the following number to anonymously report any questions/concerns to the Guest Services team (206)-CPA-HELP. This number is only monitored during events. Texts during non-event hours will not be checked.

For non-event hours, please call Guest Services 206-752-7200.

What we offer:
• Headphones
• Sensory Bags
• Ear Plugs
• Hygiene Products
• Lost and Found
• Face Masks
• Portable Chargers
• ID Bracelets
• First Aid
• Climate Pledge Arena Postcards
• Arena Maps
• Guest Feedback
• General Questions/Directions
• First Game Certificates

Accessibility Assistance:
• Wheelchair Assistance to and from your seat
• Accessible Seating Relocation
• Assisted Listening Devices
• Storage of wheelchairs/strollers/etc.
• Closed Captioning requests (at least 10 days in advance)

We look forward to assisting you!
We request that guests provide advance notice at least ten (10) business days prior to a scheduled event date. While we will do our best to accommodate requests made with less notice, we cannot guarantee interpretation services within this time period.

Guests may request an American Sign Language interpreter by contacting the Guest Services Department at [email protected].
At Climate Pledge Arena, to enter one of the four Just Walk Out-enabled stores, fans can insert their credit card at the location’s entry gates to shop or can hover their palm over an Amazon One device to enter. As they shop, Just Walk Out technology determines what they take from or return to the shelves, and the credit card they inserted or linked to their Amazon One ID will be charged for items they took after they leave the store.
During an event, guests can report lost items or turn in found items to our Guest Services desk locations on the Main Concourse near Section 24 or on the Upper Concourse in the SW corner of the Alaska Airlines Atrium. 
 
To inquire about a lost item after an event, guests must send all lost and found item details to  [email protected].
Those who require a more private location in which to feed or pump may use the Virginia Mason Nursing Parents Room, located on the South West side of the Main Concourse, OR the Mamava Nursing Pod located on the North East side of the Main Concourse near Guest Services.
Parking is available at every price point for every budget. Make your transportation plan HERE.
Bag Policy: Clutches must be 4″w x 6″h x 1.5″d or smaller. Bags above this size MUST BE CLEAR and no larger than 14″w x 14″h x 6″d, 2 pockets maximum. Exceptions are made for medically necessary items and diaper bags. Please see our listed bag policy for more information

Binoculars: Binocular cases must be no larger than 4″w x 6″h x 1.5″d

• Blankets or seating cushions permitted they go through security screening

• Booster seats

Cameras: Personal still and digital cameras without a detachable lens. Camera cases must fit within our bag policy. For further information, please see our prohibited items list

• Portable phone chargers are allowed in for phone use. They are not allowed in if they are going to power another item (ex: LED costume lights)

Poster Tubes: Made of cardboard are permitted but subject to security screening. Please reference the event detail place as some tours may prohibit the entry of poster tubes

Sign Policy: Signs no larger than 24″x36″ – For events that allow signs, signs must be handheld, holdable by one person, and may not obstruct the view of other guests.  Poles, sticks, or any apparatus to display signs are prohibited, and there may not be any items attached to the sign

Strollers: If a stroller is unable to fit collapsed under your seat it must be checked in at a Guest Services Information Desk

• Umbrellas

Water Bottles: Reusable (non-glass) water bottles are permitted. Bottles must be no larger than 32 oz and empty upon entry, including ice

*Please review the details page of the event you are attending for event-specific prohibited items. Event detail pages can be found HERE.
The following items are prohibited for use, possession, display, or distribution at, on, or within Climate Pledge Arena:

• Animals unless a service animal, as defined by the American Disabilities Act

• Bags, packs, and luggage that are not in compliance with the Bag Policy (please see “Bag Policy” for more information)

Cameras: Professional cameras, detachable lenses or external flash units, or recording equipment (aside from smartphones) for audio, image, or video recording purposes

• Containers outside of our water bottle policy, including glass containers, cans, water bladders etc.

• Drones or other model aircrafts

• Explosives, including fireworks

• Frisbees, beach balls, inflatables, balloons or other projectiles

• Giveaway items that do not fit within our permitted items policy will be prohibited at future events

• Hazardous items including fuels, torches, chemicals, batteries used to power prohibited items, or aerosols

• Laptops, iPads, and tablets

• Laser pointing devices, flashlights, or similar devices

• Noisemaking devices of any kind including whistles, air horns, vuvuzelas, and cow bells

• Outside alcohol, food, and beverage

• Poster tubes made of any material other than cardboard

• Sealed packages of any kind

• Selfie sticks or telescopic devices, including tripods or camera poles

Signs: Items intended to create optical distraction or illusion including flags, banners, or signs larger than 24″x36″

• Skateboards, Roller Shoes, One Wheels, Segways, and helmets

• Tools, razor blades, scissors, knitting needles or other sewing/knitting equipment

• Wallet chains, spiked jewelry or spiked apparel items

Weapons: including but not limited to actual, toy, or replica: 
1. Guns, firearms, firearm components/parts, ammunition and/or gun powder 
2. Knives of any size, brass knuckles, black jacks, or kubatons 
3. Martial arts weapons, night sticks, nunchucks, billy clubs, bats, stunguns/tasers, self-defense sprays, mace, pepper spray, sticks, or poles 

Any other item deemed inappropriate or dangerous by Climate Pledge Arena and its league affiliates, in their sole discretion.

You will be asked to return any prohibited items to your car. Or it can be surrendered at the doors.
For the safety of all guests, while the puck is in play during Seattle Kraken games, guests are asked to remain at the top of the aisle until play has stopped, and it is safe for them to proceed to their ticketed seat location. The Guest Services Representative will notify guests when the puck in play policy is in effect.
Exit and re-entry is not permitted at Climate Pledge Arena.
Restrooms can be found on each level of the arena. All-Gender & Family Restrooms are available on the Event Level, Main Concourse, Upper Concourse, and in the Space Needle Lounge. All restrooms are accessible and have changing tables.
The Lair Team Store located inside the arena on the Main Concourse is only open on Kraken game days starting when doors to the arena open. Game calendar HERE.

The Kraken Team Store located inside The Armory At Seattle Center is open daily from 11AM – 6PM, and on Climate Pledge Arena event days is open from 11AM – 8PM. More info HERE.
Climate Pledge Arena is a cashless facility. Guests who bring cash may use our reverse ATM, a cash to card machine to deposit cash in exchange for a VISA card of equal value.

Located at the South East corner of the main concourse by section 04 outside the elevators, guests can load a maximum of $500 to a card. A card cannot be reloaded.

Cards can be used anywhere, including outside of the Arena, where VISA is accepted. Not valid at Just Walk Out locations.

For any issues with your card or the reverse ATM, please visit the nearest Guest Service desk.
Seattle Kraken fans can celebrate life’s incredible moments at a Seattle Kraken home game with a special greeting on the main scoreboard at Climate Pledge Arena.

Visit https://www.nhl.com/kraken/fans/in-game-messages for more information.
Seats at Climate Pledge Arena vary in size, however, most will be approximately between 18″ – 22″.
Complimentary sensory bags containing fidget tools and noise-cancelling headphones, feeling thermometer cards and identification cards that allow arena team members to recognize that the individual has a sensory need, are available for checkout at all Guest Services desk locations.

Guests may also visit the Sensory Room located on the North East side of the PitchBook Suite Level for guests who may feel overstimulated or overwhelmed at our events.
Climate Pledge Arena is a smoke-free venue. Smoking is not permitted in the arena at any time. Additionally, electronic smoking devices are not permitted to be used on premises.

Smoking, vaping or use of marijuana or tobacco products, in any form, including electronic cigarettes. 
Guests are encouraged to stand and cheer on the team or artist during exciting moments and play. However, we ask that you are courteous to everyone around you and do not block the view of other guests. Standing on seats or in aisles is not permitted at any time.
Guests are welcome to bring strollers into Climate Pledge Arena. Strollers too large to fit under a seat can be stored at the Guest Services desk on the Main Concourse. Strollers should not be left unattended in aisles or other public spaces.
Our goal is to be the most progressive, responsible, and sustainable arena in the world. Learn more about our sustainability efforts here: www.climatepledgearena.com/sustainability/
Ticket purchases and admission to Climate Pledge Arena are subject to and governed by Climate Pledge Arena’s Ticket Terms and Conditions.
Tickets for Climate Pledge Arena events can be purchased at Ticketmaster.com.

We cannot verify the legitimacy of tickets purchased through any other site and strongly advise fans to only purchase their tickets through Ticketmaster. All ticket sales are final, there are no refunds, upgrades or exchanges unless otherwise noted for a specific event. 

The Ticketmaster Box Office opens 3 hours prior to event start time and is closed on non-event days.

All online ticketing fees and taxes are applied to tickets purchased at the Box Office.
Learn how the most sustainable arena in the world operates and brings the best in entertainment to life while exploring areas of the arena not typically open to the public, like team locker rooms, star dressing rooms, and the owner’s suite located at center ice.

Book your guided tour today!
Climate Pledge Arena is accessible with many different modes of transportation. Guests are encouraged to take public transportation, which includes bus, Light Rail, and the Seattle Center Monorail.

Visit our Transportation page to make your plan.
Umbrellas are allowed inside the arena.
The distribution of banners, booklets, business cards, circulars, commercial advertising, flyers, pamphlets, posters, stickers or any other written, printed and/or painted materials is prohibited on Climate Pledge Arena premises without the explicit written permission of the event promoter, the Seattle Kraken, or Climate Pledge Arena Management. This includes the solicitation for donations to charities, teams or clubs, and sale or peddling of any product/food/drink.
Reusable (non-glass) water bottles are permitted. Bottles must be no larger than 32 oz and empty upon entry, including ice. 
 
Guests can refill water bottles at water fountains and refill stations located throughout the arena.
Water fountains are available throughout Climate Pledge Arena in the following locations:

Event Level: In each corner by the elevators
Main Concourse: In each corner by the elevators
Suite Level: North East & North West corners, by the restrooms;
South East & South West corners, across from the escalators Upper Concourse: South side near the restrooms; near Sections 116 & 126
Space Needle Lounge: East Corner

Please note that water fountains also offer water bottle refill stations.
Seattle Kraken games average between 58-62 degrees Fahrenheit inside Climate Pledge Arena. Please layer as you see fit.

The temperature can vary for all other events, so please dress accordingly if you know you run hot or cold.

Please know the temperature inside the Arena is determined by the NHL, or by an Artist or tour who are performing during each respective event.

Should you have an issue while attending an event please alert us via our text line at 206-CPA-HELP.
Guests who require additional assistance because of a limitation in mobility can request a wheelchair transport from the entry doors to the Arena to their seating location.

A Guest Services Accessibility Assistant will escort guests to their seat, and pre-arrange a pick-up time if they choose to leave before the end of the event.This service is available on a first come, first served basis, and may be requested from any team member at the entry doors. Please note that arena wheelchairs cannot be left with guests during the event. If you require the use of a wheelchair for the duration of the event, please contact Guest Services.
Climate Pledge Arena offers free WiFi.