Climate Pledge Arena is committed to full compliance with the Americans with Disabilities Act (ADA) and providing equal access to an enjoyable event experience for everyone in our community.

Please review the Accessibility Guide for more information on accessible services, programs and policies for our guests with disabilities.

All-Gender & Family Restrooms are available near most sets of Men’s and Women’s Restrooms throughout the arena, on each level.

Event Level (LL4) – NE, NW Vomitories
Main Concourse (LL2) – NE, SW, SE Corner
Suite Level (LL1) – Near Section 118
Upper Concourse (1) – Near Section 211

1. What is Amazon One?
Amazon One is a fast, convenient, contactless way for people to use their palm to enter, identify, and pay. The service is highly secure and uses custom-built algorithms and hardware to create a person’s unique palm signature that simplifies a range of tasks from payment to access.

2. How do I use Amazon One?
Amazon One is very easy to use and takes less than a minute to enroll. Once registered, each time a fan wants to use Amazon One to enter, identify, and pay at one of the four Just Walk Out technology-enabled stores in Climate Pledge Arena, they’ll just hover their palm over the device for about a second or so to enter, and be able to pick what they need in store, and then leave. It’s that simple!

Trained service animals as defined by the Americans with Disabilities Act (ADA) are welcome at Climate Pledge Arena. Service animals must remain on a leash or in a harness at all times, unless special circumstances exist, and are required to rest in the seating area of the guest with the disability, rather than the aisle.

All other animals, pets, and wildlife are prohibited.

Animal relief areas can be accessed by exiting through the East Main Entrance on the Upper Concourse. Please see a Guest Services Representative for exit and re-entry.

Assistive Listening Devices are available and complimentary to guests for all Arena events. Headsets and receivers are available to check out at the Guest Services Desk on the Main Concourse near Section 22.

WaFd Bank ATMs are available on the Main Concourse by Section 11 as well as on the Upper Concourse by the South East elevators.

For the health and safety of all guests, and to expedite the entry process, Climate Pledge Arena requests that guests do not bring a bag to the arena.

If necessary, guests are permitted to bring a bag that fits within the following specifications: 
•One clear bag that does not exceed 14”wx14”hx6”d in size 
•Small clutches/purses/wallets that do not exceed 4.5”x 6.5” in size

Clear Bags larger than 4.5”x6.5” will be inspected. Guests carrying clear bags or medical or diaper bags are asked to plan accordingly and should allow extra time when arriving at Climate Pledge Arena. 

Medical bags and diaper bags are permitted, though we encourage you bring only what is needed. All medical and diaper bags will be searched and examined.

Unless otherwise noted for a specific event, Climate Pledge Arena welcomes guests to bring small signs, banners, posters and flags to show fan support during events. Signage cannot exceed 24″” x 36″” in size, be affixed to a stick or pole, or be commercial in nature.

Climate Pledge Arena management may deny entry or use of signs, banners, posters or flags deemed to be unsafe, inappropriate or displayed/used in a way that interferes with the enjoyment of the event by others.

Guests riding bikes to arena events are encouraged to use the many protected bike lanes surrounding the arena.

Bicycle lockers are available in the 1st Ave N Garage on a first-come, first-served basis.

A Bicycle Valet is also available for most major arena events, weather permitting. The Valet is available on the North East end of the East Plaza.

Short-term bike parking is available around the plaza, mostly located at the North East corner of the East Plaza. Please note that short-term bike parking will require the use of a personal bike lock.

Small, non-professional cameras with no external flash or detachable lenses are welcome into Climate Pledge Arena for most events.

Video recording devices, audio recording devices, GoPro cameras, monopods, tripods, selfie sticks and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted inside Climate Pledge Arena.

Please note that for some concerts and special events, camera restrictions will vary, and may not be permitted for entry. Please contact Guest Services to inquire about event-specific restrictions.

Climate Pledge Arena is a cashless facility, featuring Amazon One and JWO (Just Walk Out) technology. Apple Pay, Google Pay, and all major credit cards are accepted.

Baby changing tables are available in all Men’s and Women’s restrooms, All-Gender & Family Restrooms, as well as in the Virginia Mason Nursing Parents Room located on the South West corner of the Main Concourse.

Children aged 2 and under do not need a ticket to attend events but must share a seat with an accompanying, ticketed adult. Please note that for select events (family shows or those intended for children), this policy may vary.

There is no minimum age requirement to attend events at Climate Pledge Arena unless otherwise specified. It is the responsibility of the parent/guardian of the minor attending the event to determine if they can attend on their own.

For questions regarding the ticket age requirement or minimum age requirement for a specific show, please call (206) 460-7825.

In 2019, Amazon and Global Optimism announced The Climate Pledge, which calls on signatories to be net zero carbon across their businesses by 2040—a decade ahead of the Paris Agreement.
Visit www.theclimatepledge.com for more information.

For Seattle Kraken games, all integral game information is captioned on the north and south main video boards. Guests may also visit our Guest Services Booth to request a link to access game captions on their personal smart device or a borrowed tablet. 
 
For any other event, guests may request captioning by contacting Guest Services at [email protected] at least 10 (ten) days in advance of their ticketed event.

Climate Pledge Arena is committed to providing all guests with a safe, secure, inclusive, and authentically extraordinary sports and entertainment experience. Climate Pledge Arena and its league affiliates thank you for your commitment and adherence to the following Guest Code of Conduct:

• Guests shall be treated in a respectful, professional, and courteous manner by all arena, team and event staff.
• Guests, athletes, and artists must respect and appreciate each other.
• Guests agree to all search and screening procedures upon entering the arena.
• Guests shall not interfere with the event and/or athletes, coaches, referees, performers, or arena staff.
• Guests shall not push on or strike the glass that surrounds the hockey playing surface, enter the playing court, stand on seats, sit or climb on railings, or obstruct aisles.
• Guests shall not use abusive, offensive or obscene language and gestures.
• Guests may not engage in fighting, taunting, challenging others to fight, throwing objects, or other behavior deemed detrimental to the experience of other guests.
• Guests who choose to consume alcohol must do so in a legal and responsible manner that is consistent with the Climate Pledge Arena Alcohol Policy.
• Guests shall comply with requests from arena staff regarding operational and emergency procedures as well as with all posted signs and placards.
• Guests shall not engage in unauthorized commercial activity while on facility property.
• Guests shall not smoke or use e-cigarettes or vaporizers while on facility property.
• Guests will occupy only the space in their designated seat location and shall present tickets to arena staff upon request.

Violation of the Guest Code of Conduct or any other arena policy, procedure or directive from arena staff may result in ejection from the arena or further consequence. Ejected guests will not be refunded or permitted re-entry into the facility.

By entering Climate Pledge Arena, you consent to your image and likeness being captured and used by Seattle Arena Company LLC and/or the Seattle Kraken, and their respective partners and affiliates. Warning: Events may include the use of strobe lighting, haze, lasers and pyrotechnics.

Thank you and enjoy the event!

Guests of Climate Pledge Arena are encouraged to share their feedback by emailing [email protected]. We look forward to hearing from you!

Climate Pledge Arena permits guests to wear costume masks, face paint and costumes. Costume masks must be removed for security screening, alcohol service, and when asked to do so by arena staff and management. 

Costumes and clothing with offensive material or language, or that appropriates or disrespects another culture, is prohibited at Seattle Kraken and Climate Pledge Arena events.

In compliance with local health authorities, Climate Pledge Arena will no longer require guests to provide proof of vaccination or a negative test to attend games, concerts, or events. 

All guests are required to wear a mask while attending events until further guidance from Washington state.

Learn more at COVID-19 Vaccination Policy page.

Climate Pledge Arena recognizes responsible alcohol consumption at events and offers a Safe Ride Program. Visit our Guest Services Desks or speak to a Guest Services Representative to learn more.

For all NHL Seattle Kraken and WNBA Seattle Storm home games, ticket holders receive a public transit ticket that can be utilized for safe transit to and from the arena while consuming alcohol.

Guests who wish to report concerns, ask for information or for assistance can text us during the event at (206) CPA-HELP or (206) 272-4357 with their location and message.

Door times for Climate Pledge Arena will vary by event. For Seattle Kraken games, all doors will open 90 minutes prior to puck drop. For Seattle Storm games, all doors will open 60 minutes prior to tipoff.

Climate Pledge Arena has ten (10) elevators available to ticket holders and guests with disabilities.

• All elevators access the Event Level, Suite Level and Main Concourse
• All elevators except for elevator P8 in the Southwest corner access the Upper Concourse
• Guests with tickets to the Space Needle Lounge should use the elevators in the Southeast and Southwest corners of the building, except for elevator P8
• Guests with tickets to the Press Bridge or the Summit should use elevators P5 in the South West corner or elevator P9 in the North West corner of the building

Elevators are also available in the arena garage.

Climate Pledge Arena strives to create a safe and enjoyable environment for all guests attending our events by working with the Seattle Fire Department, Seattle Police Department and other professional agencies to develop effective emergency plans and procedures. In the event of an emergency, please follow the instructions of arena team members who have been trained to guide guests to safety.

There are four (4) escalators available in the Alaska Airlines Atrium. The escalators on the East and West are express escalators for transporting guests from the Upper Concourse to the Main Concourse. Club, Suite, and Premium ticket holders can use the escalators in the center of the Atrium, which transports guests from the Upper Concourse to the Pitchbook Suite Level. Additional escalators provide access from the Pitchbook Suite Level to the WaFd and Symetra Clubs.

All-Gender & Family Restrooms are available near most sets of Men’s and Women’s Restrooms throughout the arena, on each level.

Event Level (LL4) – NE, NW Vomitories
Main Concourse (LL2) – NE, SW, SE Corner
Suite Level (LL1) – Near Section 118
Upper Concourse (1) – Near Section 211

First Aid rooms are available on the Main and Upper Concourses. In the event of a medical emergency, please contact a Guest Services or Security team member for assistance. Trained Emergency Medical Technicians (EMTs) are available on site and can respond to any location in the arena.

Main Concourse (LL2) – NW Corner
Upper Concourse (1) – SW Corner

The Climate Collective (the food and beverage program at Climate Pledge Arena) will inspire guests and create long-lasting memories, just as Seattle food has done for its residents and visitors for decades. The Climate Collective will build upon cherished relationships with our Pacific Northwest neighbors, fishmongers, butchers and farmers to build carefully curated menus that strip away the perception of traditional arena fare. At the Climate Collective, we believe food should be genuine, delicious, innovative, and invite all guests to a seat at the table under our roof.

More information about our concessions offering can be found here: Food & Beverage – Climate Pledge Arena

Guest Services is available on the Main Concourse near Section 22, and in the Alaska Airlines Atrium on the Upper Concourse by the stairs and escalators on the West side.

Club, Suite, and Premium guests can visit Guest Services on the South side of the Pitchbook Suite Level.

Guests can text the following number to anonymously report any questions/concerns to the Guest Services team (206)-CPA-HELP.

What we offer:
• Headphones
• Sensory Bags
• Ear Plugs
• Hygiene Products
• Lost and Found
• Face Masks
• Portable Chargers
• ID Bracelets
• First Aid
• Climate Pledge Arena Postcards
• Arena Maps
• Guest Feedback
• General Questions/Directions

Accessibility Assistance:
• Wheelchair Assistance to and from your seat
• Accessible Seating Relocation
• Assisted Listening Devices
• Storage of wheelchairs/strollers/etc.
• Closed Captioning requests (at least 10 days in advance)

We look forward to assisting you!

Guests may request an American Sign Language interpreter by contacting the Guest Services Department at [email protected].

We request that guests provide advance notice at least ten (10) business days prior to a scheduled event date. While we will do our best to accommodate requests made with less notice, we cannot guarantee interpreter placement within this time period.

1. How do I shop at a Just Walk Out technology-enabled store?
At Climate Pledge Arena, to enter one of the four Just Walk Out-enabled stores, fans can insert their credit card at the location’s entry gates to shop or can hover their palm over an Amazon One device to enter. As they shop, Just Walk Out technology determines what they take from or return to the shelves, and the credit card they inserted or linked to their Amazon One ID will be charged for items they took after they leave the store.

During an event, guests can report lost items or turn in found items to our Guest Services desk locations on the Main Concourse near Section 22/24 or on the Upper Concourse in the SW corner of the Alaska Airlines Atrium. 
 
To inquire about a lost item after an event, please send all lost and found item details at  [email protected].

Those who require a more private location in which to feed or pump may use the Virginia Mason Nursing Parents Room, located on the South West side of the Main Concourse, OR the Mamava Nursing Pod located on the North East side of the Main Concourse near Guest Services.

Parking is available at every price point for every budget. Make your transportation plan HERE.

The following items are prohibited for use, possession, display, or distribution at, on, or within Climate Pledge Arena:

• Clutches must be 4.5×6.5 or smaller. Bags above this size MUST BE CLEAR and no larger than 14x14x6, 2 pockets maximum

• Professional Cameras, detachable lenses or external flash units, or recording equipment (aside from smartphones) for audio, image, or video recording purposes

• Selfie sticks or telescopic devices, including tripods or camera poles

• Outside Alcohol and Food & Beverage

• Glass containers, cans

• Items intended to create optical distraction or illusion including flags, banners, or signs larger than 24″x36″

• Weapons including guns, firearms, knives of any size, stunguns/tasers, bats or poles

• Martial arts weapons, night sticks, nunchucks, billy clubs, self-defense sprays to include mace & pepper spray

• Explosives including fireworks

• Hazardous items including fuels, torches, chemicals, batteries, or aerosols

• Tools, razor blades, scissors

• Skateboards, Roller Shoes, One Wheels, Segways

• Animals unless a service animal, as defined by the American Disabilities Act

• Sealed packages of any kind

• Noisemaking devices of any kind including whistles, air horns, vuvuzelas, and cow bells

• Drones or other model aircraft

• Frisbees, beach balls, inflatables, or other projectiles

• Laser pointing devices, flash lights

• Laptops and tablets

• Wallet chains, spiked jewelry or spiked apparel items

• Any other item deemed inappropriate or dangerous by Climate Pledge Arena and its league affiliates, in their sole discretion

For the safety of all guests, while the puck is in play during Seattle Kraken games, guests are asked to remain at the top of the aisle until play has stopped, and it is safe for them to proceed to their ticketed seat location. The Guest Services Representative will notify guests when the puck in play policy is in effect.

Exit and re-entry is not permitted at Climate Pledge Arena.

Restrooms can be found on each level of the arena. All-Gender & Family Restrooms are available on the Event Level, Main Concourse, Upper Concourse, and in the Space Needle Lounge. All restrooms are accessible and have changing tables.

Ahead of our opening, guests can purchase Seattle Kraken merchandise at our Flagship Store location in Chandler’s Cove, with options for curbside pickup. The Flagship Store is located at 901 Fairview Ave N. – next to Lake Union and open Tuesday-Sunday from 10a-6p.

There’s also a Kraken Store available on Level 2 of Bellevue Square Mall, open daily from 10a-9p.

Climate Pledge Arena is a cashless facility. Guests who bring cash may use our reverse ATM, a cash to card machine to deposit cash in exchange for a VISA card of equal value.

Located at the South East corner of the main concourse by section 04 outside the elevators, guests can load a maximum of $500 to a card. A card cannot be reloaded.

Cards can be used anywhere, including outside of the Arena, where VISA is accepted. Not valid at Just Walk Out locations.

For any issues with your card or the reverse ATM, please visit the nearest Guest Service desk.

Seattle Kraken fans can celebrate life’s incredible moments at a Seattle Kraken home game with a special greeting on the main scoreboard at Climate Pledge Arena.

Visit https://www.nhl.com/kraken/fans/in-game-messages for more information.

Seats at Climate Pledge Arena vary in size, however, most will be approximately between 18″ – 22″.

In the event of a hat trick, hats tossed onto the ice surface will not be returned or available for retrieval after the event.

Complimentary sensory bags containing fidget tools and noise-cancelling headphones, feeling thermometer cards and identification cards that allow arena team members to recognize that the individual has a sensory need, are available for checkout at all Guest Services desk locations.

Guests may also visit the Sensory Room located on the North East side of the Pitchbook Suite Level for guests who may feel overstimulated or overwhelmed at our events.

Climate Pledge Arena is a smoke-free venue. Smoking is not permitted in the arena at any time. Additionally, electronic smoking devices are not permitted to be used on premises.

Guests are encouraged to stand and cheer on the team or artist during exciting moments and play. However, we ask that you are courteous to everyone around you and do not block the view of other guests. Standing on seats or in aisles is not permitted at any time.

Guests are welcome to bring strollers into Climate Pledge Arena. Strollers too large to fit under a seat can be stored at the Guest Services desk on the Main Concourse. Strollers should not be left unattended in aisles or other public spaces.

Our goal is to be the most progressive, responsible, and sustainable arena in the world. Learn more about our sustainability efforts here: www.climatepledgearena.com/sustainability/

Tailgating is not permitted on Climate Pledge Arena property or at any of the arena’s garages.

Guided tours are here! Beginning in January 2023, learn more and sign up for presale access and guided tour event announcements.

Climate Pledge Arena is accessible with many different modes of transportation. Guests are encouraged to take public transportation, which includes bus, Light Rail, and the Seattle Center Monorail.

Visit our Transportation page to make your plan.

Umbrellas are permitted into Climate Pledge Arena but must remain closed and stored away during the event.

The distribution of banners, booklets, business cards, circulars, commercial advertising, flyers, pamphlets, posters, stickers or any other written, printed and/or painted materials is prohibited on Climate Pledge Arena premises without the explicit written permission of the event promoter, the Seattle Kraken, or Climate Pledge Arena Management. This includes the solicitation for donations to charities, teams or clubs, and sale or peddling of any product/food/drink.

Reusable (non-glass) water bottles are permitted. Bottles must be no larger than 32 oz and empty upon entry, including ice. 
 
Guests can refill water bottles at water fountains and refill stations located throughout the arena.

Water fountains are available throughout Climate Pledge Arena in the following locations:

Event Level: In each corner by the elevators
Main Concourse: In each corner by the elevators
Suite Level: North East & North West corners, by the restrooms;
South East & South West corners, across from the escalators Upper Concourse: South side near the restrooms; near Sections 116 & 126
Space Needle Lounge: East Corner

Please note that water fountains also offer water bottle refill stations.

Guests who require additional assistance because of a limitation in mobility can request a wheelchair transport from the entry doors to the Arena to their seating location.

A Guest Services Accessibility Assistant will escort guests to their seat, and pre-arrange a pick-up time if they choose to leave before the end of the event.This service is available on a first come, first served basis, and may be requested from any team member at the entry doors. Please note that arena wheelchairs cannot be left with guests during the event. If you require the use of a wheelchair for the duration of the event, please contact Guest Services.

Climate Pledge Arena offers free WiFi.