Climate Pledge Arena is committed to full compliance with the Americans with Disabilities Act (ADA) and providing equal access to an enjoyable event experience for everyone in our community.

Please review the Accessibility Guide for more information on accessible services, programs and policies for our guests with disabilities.

All-Gender & Family Restrooms are available near most sets of Men’s and Women’s Restrooms throughout the arena, on each level.

1. What is Amazon One?
Amazon One is a fast, convenient, contactless way for people to use their palm to enter, identify, and pay. The service is highly secure and uses custom-built algorithms and hardware to create a person’s unique palm signature that simplifies a range of tasks from payment to access.

2. How do I use Amazon One?
Amazon One is very easy to use and takes less than a minute to enroll. Once registered, each time a fan wants to use Amazon One to enter, identify, and pay at one of the four Just Walk Out technology-enabled stores in Climate Pledge Arena, they’ll just hover their palm over the device for about a second or so to enter, and be able to pick what they need in store, and then leave. It’s that simple!

3. What is the device actually scanning when it creates my unique palm signature?
When you hold your palm over the Amazon One device, the technology evaluates multiple aspects of your palm. No two palms are alike, so Amazon One analyzes all these aspects with the service’s vision technology and selects the most distinct identifiers on your palm to create your palm signature.

4. If I decide I don’t want to use Amazon One anymore after signing up, what should I do?
If you decide you don’t want to use Amazon One anymore, you can cancel your Amazon One ID. Amazon will permanently delete your palm signature after completion of any remaining transactions. 

5. How do I unenroll from Amazon One?
You can unenroll from Amazon One on any Amazon One device or at one.amazon.com.

6. Are there privacy concerns?
I’m not the best person to speak to that, but we can connect you with Amazon to follow up on that detail.

7. What other methods of payment can I use?
We will be a cashless building, but you are welcome to pay with all major credit and debit cards.

Trained service animals as defined by the Americans with Disabilities Act (ADA) are welcome at Climate Pledge Arena. Service animals must remain on a leash or in a harness at all times, unless special circumstances exist, and are required to rest in the seating area of the guest with the disability, rather than the aisle.

All other animals, pets, and wildlife are prohibited.

Animal relief areas can be accessed by exiting through the East Main Entrance on the Upper Concourse. Please see a Guest Services Representative for exit and re-entry.

Assistive Listening Devices are available and complimentary to guests for all Arena events. Headsets and receivers are available to check out at the Guest Services Desk on the Main Concourse near Section 22.

WaFd Bank ATMs are available on the Main Concourse by Section 11 as well as on the Upper Concourse by the South East elevators.

For the health and safety of all guests, and to expedite the entry process, Climate Pledge Arena requests that guests do not bring a bag to the arena.

If necessary, guests are permitted to bring a bag that fits within the following specifications:
•One clear bag that does not exceed 14”wx14”hx6”d in size
•Clear backpack within the approved dimensions and no more than 2 pockets
•Small clutches/purses/wallets that do not exceed 4.5”x 6.5” with or without a handle or strap

All bags are required to go through x-ray screening and inspection. X-ray screening is available at designated lanes at the Alaska Airlines East and Alaska Airlines West main entry doors. Guests carrying bags are asked to plan accordingly and should allow extra time when arriving at Climate Pledge Arena.

Medical bags and diaper bags are permitted, though we encourage you bring only what is needed. All medical and diaper bags will be searched and examined at the “Approved Bag” line at our Alaska Airlines East Entrance and Alaska Airlines West Entrance

Unless otherwise noted for a specific event, Climate Pledge Arena welcomes guests to bring small signs, banners, posters and flags to show fan support during events. Signage cannot exceed 24″” x 36″” in size, be affixed to a stick or pole, or be commercial in nature.

Climate Pledge Arena management may deny entry or use of signs, banners, posters or flags deemed to be unsafe, inappropriate or displayed/used in a way that interferes with the enjoyment of the event by others.

Guests riding bikes to arena events are encouraged to use the many protected bike lanes surrounding the arena.

Bicycle lockers are available in the 1st Ave N Garage on a first-come, first-served basis.

A Bicycle Valet is also available for most major arena events, weather permitting. The Valet is available on the North East end of the East Plaza.

Short-term bike parking is available around the plaza, mostly located at the North East corner of the East Plaza. Please note that short-term bike parking will require the use of a personal bike lock.

Small, non-professional cameras with no external flash or detachable lenses are welcome into Climate Pledge Arena for most events.

Video recording devices, audio recording devices, GoPro cameras, monopods, tripods, selfie sticks and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted inside Climate Pledge Arena.

Please note that for some concerts and special events, camera restrictions will vary, and may not be permitted for entry. Please contact Guest Services to inquire about event-specific restrictions.

Baby changing tables are available in all Men’s and Women’s restrooms, All-Gender & Family Restrooms, as well as in the Virginia Mason Nursing Parents Room located on the South West corner of the Main Concourse.

Children aged 2 and under do not need a ticket to attend events but must share a seat with an accompanying, ticketed adult. Please note that for select events (family shows or those intended for children), this policy may vary.

There is no minimum age requirement to attend events at Climate Pledge Arena unless otherwise specified. It is the responsibility of the parent/guardian of the minor attending the event to determine if they can attend on their own.

For questions regarding the ticket age requirement or minimum age requirement for a specific show, please call (206) 460-7825.

In 2019, Amazon and Global Optimism announced The Climate Pledge, which calls on signatories to be net zero carbon across their businesses by 2040—a decade ahead of the Paris Agreement.
Visit www.theclimatepledge.com for more information.

Climate Pledge Arena is committed to providing all guests with a safe, secure, inclusive, and authentically extraordinary sports and entertainment experience. Climate Pledge Arena and its league affiliates thank you for your commitment and adherence to the following Guest Code of Conduct:

• Guests shall be treated in a respectful, professional, and courteous manner by all arena, team and event staff.
• Guests, athletes, and artists must respect and appreciate each other.
• Guests agree to all search and screening procedures upon entering the arena.
• Guests shall not interfere with the event and/or athletes, coaches, referees, performers, or arena staff.
• Guests shall not push on or strike the glass that surrounds the hockey playing surface, enter the playing court, stand on seats, sit or climb on railings, or obstruct aisles.
• Guests shall not use abusive, offensive or obscene language and gestures.
• Guests may not engage in fighting, taunting, challenging others to fight, throwing objects, or other behavior deemed detrimental to the experience of other guests.
• Guests who choose to consume alcohol must do so in a legal and responsible manner that is consistent with the Climate Pledge Arena Alcohol Policy.
• Guests shall comply with requests from arena staff regarding operational and emergency procedures as well as with all posted signs and placards.
• Guests shall not engage in unauthorized commercial activity while on facility property.
• Guests shall not smoke or use e-cigarettes or vaporizers while on facility property.
• Guests will occupy only the space in their designated seat location and shall present tickets to arena staff upon request.

The comprehensive Climate Pledge Arena Guest Code of Conduct can be found online at www.climatepledgearena.com. Violation of the Guest Code of Conduct or any other arena policy, procedure or directive from arena staff may result in ejection from the arena or further consequence. Ejected guests will not be refunded or permitted re-entry into the facility.

By entering Climate Pledge Arena, you consent to your image and likeness being captured and used by Seattle Arena Company LLC and/or the Seattle Kraken, and their respective partners and affiliates. Warning: Events may include the use of strobe lighting, haze, lasers and pyrotechnics.

Thank you and enjoy the event!

Guests of Climate Pledge Arena are encouraged to share their feedback by emailing [email protected]. We look forward to hearing from you!

Door times for Climate Pledge Arena will vary by event. For Seattle Kraken games, doors will open 90 minutes prior to puck drop for Club, Suite, and Premium ticket holders and 60 minutes prior for all other guests.

Climate Pledge Arena has ten (10) elevators available to ticket holders and guests with disabilities.

• All elevators access the Event Level, Suite Level and Main Concourse
• All elevators except for elevator P8 in the Southwest corner access the Upper Concourse
• Guests with tickets to the Space Needle Lounge should use the elevators in the Southeast and Southwest corners of the building, except for elevator P8
• Guests with tickets to the Press Bridge or the Summit should use elevators P5 in the South West corner or elevator P9 in the North West corner of the building

Elevators are also available in the arena garage.

Climate Pledge Arena strives to create a safe and enjoyable environment for all guests attending our events by working with the Seattle Fire Department, Seattle Police Department and other professional agencies to develop effective emergency plans and procedures. In the event of an emergency, please follow the instructions of arena team members who have been trained to guide guests to safety.

There are four (4) escalators available in the Alaska Airlines Atrium. The escalators on the East and West are express escalators for transporting guests from the Upper Concourse to the Main Concourse. Club, Suite, and Premium ticket holders can use the escalators in the center of the Atrium, which transports guests from the Upper Concourse to the Pitchbook Suite Level. Additional escalators provide access from the Pitchbook Suite Level to the WaFd and Symetra Clubs.

All-Gender & Family Restrooms are available near most sets of Men’s and Women’s Restrooms throughout the arena, on each level.

First Aid rooms are available on the Main and Upper Concourses. In the event of a medical emergency, please contact a Guest Services or Security team member for assistance. Trained Emergency Medical Technicians (EMTs) are available on site and can respond to any location in the arena.

The Climate Collective (the food and beverage program at Climate Pledge Arena) will inspire guests and create long-lasting memories, just as Seattle food has done for its residents and visitors for decades. The Climate Collective will build upon cherished relationships with our Pacific Northwest neighbors, fishmongers, butchers and farmers to build carefully curated menus that strip away the perception of traditional arena fare. At the Climate Collective, we believe food should be genuine, delicious, innovative, and invite all guests to a seat at the table under our roof.

More information about our concessions offerings will become available soon!

Guest Services is available on the Main Concourse near Section 22, and in the Alaska Airlines Atrium on the Upper Concourse by the stairs and escalators on the West side.

Club, Suite, and Premium guests can visit Guest Services on the South side of the Pitchbook Suite Level.

We look forward to assisting you!

Guests may request an American Sign Language interpreter by contacting the Guest Services Department at [email protected].

We request that guests provide advance notice at least ten (10) business days prior to a scheduled event date. While we will do our best to accommodate requests made with less notice, we cannot guarantee interpreter placement within this time period.

1. How do I shop at a Just Walk Out technology-enabled store?
At Climate Pledge Arena, to enter one of the four Just Walk Out-enabled stores, fans can insert their credit card at the location’s entry gates to shop or can hover their palm over an Amazon One device to enter. As they shop, Just Walk Out technology determines what they take from or return to the shelves, and the credit card they inserted or linked to their Amazon One ID will be charged for items they took after they leave the store.

2. Does Just Walk Out use facial recognition?
Just Walk Out technology does not use facial recognition.

Climate Pledge Arena has a Lost & Found to reunite guests with items lost while attending an event. We hold onto lost items for up to fourteen (14) days after the event date. All unclaimed items will be donated or discarded after the fourteen (14) day period.

Those who require a more private location in which to feed or pump may use the Virginia Mason Nursing Parents Room, located on the South West side of the Main Concourse.

The following items are prohibited for use, possession, display, or distribution at, on, or within Climate Pledge Arena:

• Bags exceeding 14”x14”x6” in size. Bags within the approved dimensions must be CLEAR. Small clutches exceeding 4.5”x6.5” in size with or without a strap, and clear backpacks within the approved dimensions with no more than 2 pockets are permitted.
• Professional Cameras, detachable lenses or external flash units, or recording equipment (aside from smartphones) for audio, image, or video recording purposes
• Selfie sticks or telescopic devices, including tripods or camera poles
• Outside Alcohol and Food & Beverage
• Glass containers, cans
• Items intended to create optical distraction or illusion including flags, banners, or signs larger than 24″x36″
• Weapons including guns, firearms, knives of any size, stunguns/tasers, bats or poles
• Explosives including fireworks
• Hazardous items including fuels, torches, chemicals, batteries, or aerosols
• Tools, razor blades, scissors
• Skateboards, Roller Shoes, One Wheels, Segways
• Animals unless a service animal, as defined by the American Disabilities Act
• Sealed packages of any kind
• Noisemaking devices of any kind including whistles, air horns, vuvuzelas, and cow bells
• Drones or other model aircraft
• Frisbees, beach balls, inflatables, or other projectiles
• Laser pointing devices, flash lights
• Any other item deemed inappropriate or dangerous by Climate Pledge Arena and its league affiliates, in their sole discretion

For the safety of all guests, while the puck is in play during Seattle Kraken games, guests are asked to remain at the top of the aisle until play has stopped, and it is safe for them to proceed to their ticketed seat location. The Guest Services Representative will notify guests when the puck in play policy is in effect.

Exit and re-entry is not permitted at Climate Pledge Arena.

Restrooms can be found on each level of the arena. All-Gender & Family Restrooms are available on the Event Level, Main Concourse, Upper Concourse, and in the Space Needle Lounge. All restrooms are accessible and have changing tables.

Ahead of our opening, guests can purchase Seattle Kraken merchandise at our Flagship Store location in Chandler’s Cove, with options for curbside pickup. The Flagship Store is located at 901 Fairview Ave N. – next to Lake Union and open Tuesday-Sunday from 10a-6p.

There’s also a Kraken Store available on Level 2 of Bellevue Square Mall, open daily from 10a-9p.

Seats at Climate Pledge Arena vary in size, however, most will be approximately between 18″ – 22″.

Complimentary sensory bags containing fidget tools and noise-cancelling headphones, feeling thermometer cards and identification cards that allow arena team members to recognize that the individual has a sensory need, are available for checkout at all Guest Services desk locations.

Guests may also visit the Sensory Room located on the North East side of the Pitchbook Suite Level for guests who may feel overstimulated or overwhelmed at our events.

Climate Pledge Arena is a smoke-free venue. Smoking is not permitted in the arena at any time. Additionally, electronic smoking devices are not permitted to be used on premises.

Guests are encouraged to stand and cheer on the team or artist during exciting moments and play. However, we ask that you are courteous to everyone around you and do not block the view of other guests. Standing on seats or in aisles is not permitted at any time.

Guests are welcome to bring strollers into Climate Pledge Arena. Strollers too large to fit under a seat can be stored at the Guest Services desk on the Main Concourse. Strollers should not be left unattended in aisles or other public spaces.

Our goal is to be the most progressive, responsible, and sustainable arena in the world. Learn more about our sustainability efforts here: www.climatepledgearena.com/sustainability/

Tailgating is not permitted on Climate Pledge Arena property or at any of the arena’s garages.

Tours of Climate Pledge Arena are not currently available.

Umbrellas are permitted into Climate Pledge Arena but must remain closed and stored away during the event.

The distribution of banners, booklets, business cards, circulars, commercial advertising, flyers, pamphlets, posters, stickers or any other written, printed and/or painted materials is prohibited on Climate Pledge Arena premises without the explicit written permission of the event promoter, the Seattle Kraken, or Climate Pledge Arena Management. This includes the solicitation for donations to charities, teams or clubs, and sale or peddling of any product/food/drink.

Water fountains are available throughout Climate Pledge Arena in the following locations:

Event Level: In each corner by the elevators
Main Concourse: In each corner by the elevators
Suite Level: North East & North West corners, by the restrooms;
South East & South West corners, across from the escalators Upper Concourse: South side near the restrooms; near Sections 116 & 126
Space Needle Lounge: East Corner

Please note that water fountains also offer water bottle refill stations.

Guests who require additional assistance because of a limitation in mobility can request a wheelchair transport from the entry doors to the Arena to their seating location.

A Guest Services Accessibility Assistant will escort guests to their seat, and pre-arrange a pick-up time if they choose to leave before the end of the event.This service is available on a first come, first served basis, and may be requested from any team member at the entry doors. Please note that arena wheelchairs cannot be left with guests during the event. If you require the use of a wheelchair for the duration of the event, please contact Guest Services.

Climate Pledge Arena offers free WiFi.