Code of Conduct

Climate Pledge Arena is committed to providing all guests with a safe, secure, inclusive, and authentically extraordinary sports and entertainment experience. Climate Pledge Arena and its league affiliates thank you for your commitment and adherence to the following Guest Code of Conduct:

  • Guests shall be treated in a respectful, professional, and courteous manner by all arena, team and event staff.
  • Guests, athletes, and artists must respect and appreciate each other.
  • Guests agree to all search and screening procedures upon entering the arena.
  • Guests shall not interfere with the event and/or athletes, coaches, referees, performers, or arena staff.
  • Guests shall not push on or strike the glass that surrounds the hockey playing surface, enter the playing court, stand on seats, sit or climb on railings, or obstruct aisles. 
  • Guests shall not use abusive, offensive or obscene language and gestures.
  • Guests may not engage in fighting, taunting, challenging others to fight, throwing objects, or other behavior deemed detrimental to the experience of other guests.
  • Guests who choose to consume alcohol must do so in a legal and responsible manner that is consistent with the Climate Pledge Arena Alcohol Policy.  
  • Guests shall comply with requests from arena staff regarding operational and emergency procedures as well as with all posted signs and placards.
  • Guests shall not engage in unauthorized commercial activity while on facility property.
  • Guests shall not smoke or use e-cigarettes or vaporizers while on facility property. 
  • Guests will occupy only the space in their designated seat location and shall present tickets to arena staff upon request.

Violation of the Guest Code of Conduct or any other arena policy, procedure or directive from arena staff may result in ejection from the arena or further consequence. Ejected guests will not be refunded or permitted re-entry into the facility.